SERVICE EXCELLENCE​

For companies in service industries, obtaining knowledge about your customers' behaviour and needs is crucial. 

​

What Would A Service Excellence Project Look Like?

​

The project scope could include: 

1. Evaluating the strengths and weaknesses of the company 

2. Introducing changes to the business strategy such as a carefully planned business framework 

3. Adopt the use of technology to gain customer insights 

4. Evaluate customer needs and adjust the current business strategy to align with these needs, enhancing customers' experience and ensuring customer satisfaction. 

​​

What Kind Of Activities Are Not Covered By The Grant?

1. Any costs incurred from incentives for survey respondents.

2. Operational costs incurred from activities outside the project.

​

What Is The Support Level? 

Up to 80% of costs for SMES and 60% of qualified costs for Non-SMES from 1 April 2020 to 31 March 2022. 

​

*Overview For Project Application:

1. You will need to submit a solid business plan that showcases sound financial management.

2. It is preferred if you have a good plan for human capital development.

3. A plan for your company's sustainable growth is ideal.

4. A credible service provider &/or certified management consultant is required (with Enterprise Singapore-recognised Certification)

5. Be prepared to submit documents such as your financial statements from the previous year.

6. Application is to be done on the Business Grants Portal.

​

Drop us a message to find out more about the consultancy services provided. For more information about the grant application process, refer to our FAQ.